CANCELLED Conversational Intelligence: What is it, Why it’s important and How to increase it – MW18 Institute

This event has been cancelled.


Join ASCLA at ALA’s 2018 Mindwinter Meeting in Denver, CO for the institute: Conversational Intelligence: What it is, Why it’s important and How to increase it.

Fri., February 9, 2018 – 9:00am – 12:00, Noon
Event Code: ASC1
Presented by: Cassandra O’Neill 

Ticket pricing:

ALA Member: $199
Other Member: $199
Non-Member: $225

Please register for this event by Friday, December 29, 2017. Find out how to register for a preconference.

Participants will learn:

  • Key concepts from neuroscience research about how the brain determines whether there is trust and safety, or distrust and shut down.
  • Explore three levels of conversation, and how to quickly move from levels 1 and 2 (transactional and power seeking) to level 3 (co-creation).
  • Identify new strategies for increasing trust and authenticity in leadership development, partnerships, coaching, mentoring, and professional development.

Opportunities for Linkage and Application*
This session will help participants assess which of 3 levels their conversations have been and what the results are, and learn new strategies for getting to level 3 conversations.  This level is where transformational conversations happen, which are necessary for change, growth, innovation, and quality improvement. Participants will plan how to incorporate the new strategies into their work at the end of the session.

The format of the session will include multiple adult learning strategies, so participants have time and a structured process to reflect on new information, make connections with existing knowledge, and develop ways to try new approaches based on the new learning.  I use small group and pairs discussions, reading and reflecting, gallery walks, and a tool for participants to reflect on what they have learned and make a plan to try something new.  The session will be very engaging and interactive.


By Melissa Tracy

Marketing, communication, promotions, conference programs and planning as well as member outreach, recruitment and retention.

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